Last updated: September 26, 2022
Interpretation and Definitions
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Account means a unique account created for You to access our Service or parts of our Service.
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to GLMA.
Contact Person: means the person appointed at our Company responsible for addressing questions and concerns related to privacy law compliance.
Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
Country refers to the United States.
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Personal Data is any information that relates to an identified or identifiable individual.
Sale means selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, Your personal information to another business or a third party for monetary or other valuable consideration.
Service refers to the Website.
Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Website refers to LGBTQHealthcareDirectory.org, accessible from LGBTQHealthcareDirectory.org.
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Types of Data Collected
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
First name and last name
Address, State, Province, ZIP/Postal code, City
Personal website address
Method of contact
Demographics including race, gender, age, and/or sexuality
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
How Personal Data is collected
We collect your Personal Data when you fill out and submit your information through our account creation feature and when you email with us.
Tracking Technologies and Cookies
Cookies and similar tracking technologies are only used if You create an account. If You only use the Service to search for medical providers, We do not collect any information from You or use any cookies or similar tracking technologies.
Flash Cookies. Certain features of our Service may use local stored objects (or Flash Cookies) to collect and store information about Your preferences or Your activity on our Service. Flash Cookies are not managed by the same browser settings as those used for Browser Cookies. For more information on how You can delete Flash Cookies, please read “Where can I change the settings for disabling, or deleting local shared objects?” available here.
Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.
We use both Session and Persistent Cookies for the purposes set out below:
Necessary / Essential Cookies
Type: Session Cookies
Administered by: Us
Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies
Administered by: Us
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.
Use of Your Personal Data
We may use Personal Data for the following purposes:
To provide and maintain our Service, including to monitor the usage of our Service.
To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
To manage Your requests: To attend and manage Your requests to Us.
For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.
We may share Your Personal Data in the following situations:
With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
With business partners: We may share Your information with Our business partners. As way of example, but not limited to this, We may sell Your Personal Data, including Your demographic information, to partner insurance companies to allow them to provide better service for their customers.
With other users: when You share personal information or otherwise interact in the public areas of the Service, such information may be viewed by all users, including those who have not created an account, and may be publicly distributed outside.
With Your consent: We may disclose Your personal information for any other purpose with Your consent.
Retention and Disposal of Your Personal Data
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
When personal information is disposed of, the Company will take reasonable steps to ensure secure and permanent destruction of these records, whether physical or electronic.
Accessing your Personal Data
You have a general right to access your Personal Data in Our custody or control. You may also request a copy of this information.
If You would like to request access to or a copy of your Personal Data, You must make a written request to our Contact Person at the Company.
A right to access Your own Personal Data is not absolute. We may deny an access request where:
• the information does not exist or cannot be found;
• denial of access is required or authorized by law; or
• the request is frivolous, vexatious, or made in bad faith.
All requests for access to personal information will be responded to as soon as possible, but no later than 30 days from the date of the request. If the Contact Person refuses you access to your records, there will be a reason provided to you as to why we are not able to do so. You will also be notified of your right to make a complaint about the refusal to the privacy commissioner or other regulatory authority in your jurisdiction.
Correcting Your Personal Data
If you believe that the Personal Data we hold about you is not accurate or complete, you may make a written request to the Contact Person to have the information corrected.
We will correct personal information where it is demonstrated that the information in your record is, in fact, inaccurate or incomplete and necessary information is provided to correct the record. Where a correction is made, the original information will still be maintained in your record.
We may refuse to correct personal information where:
• we are not satisfied that the record is incomplete or inaccurate for the purposes for which we collected, use or have used the information;
• the record containing the personal information was not originally created by us and we do not have sufficient knowledge, expertise and authority to correct the record;
• the request consists of a professional opinion or observation that a health care provider has made in good faith; or
• the request is frivolous, vexatious, or made in bad faith.
All requests for correction of personal information will be responded to as soon as possible, but no later than 30 days after receiving the request. Where a correction request is denied, you will be notified of the reasons for the refusal and will be informed that you are entitled to prepare a short statement of disagreement to have appended to your record. In addition, you are entitled to make a complaint about the refusal to the privacy commissioner or other regulatory authority in your jurisdiction.
Transfer of Your Personal Data
Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other legal requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
Comply with a legal obligation;
Protect and defend the rights or property of the Company;
Prevent or investigate possible wrongdoing in connection with the Service;
Protect the personal safety of Users of the Service or the public; and
Protect against legal liability.
Security of Your Personal Data
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
In the event that your Personal Data has been stolen, lost or subject to unauthorized use, access, disclosure, copying or modification, our first priority will be to identify and contain the breach, and then to take steps to correct it and to minimize chance of similar breaches in the future. We will notify anyone whose Personal Data may have been stolen, lost or accessed in an unauthorized manner, at the first reasonable opportunity.
In the event of a privacy breach, We will take the following steps:
Step 1: Stop and contain the breach
Step 2: Investigate the breach
Step 3: Notify those affected by the breach
Step 4: Review and remediation
Step 5: Consider reporting to the privacy commissioner or other regulatory authority with jurisdiction over the breach
These steps may need to be carried out simultaneously and in quick succession.
If you have any questions or concerns about the collection, use, disclosure or protection of your personal information, please speak with our Contact Person.
Attn: Privacy Officer